Lymphatic Therapy Terms & Conditions

These Terms & Conditions apply to Lymphatic Drainage Therapy provided by Kaya Colonics & Wellness Centre and should be read together with Kaya’s applicable booking, privacy and clinic policies.

  1. Service Eligibility

Kaya Colonics & Wellness Centre currently offers Lymphatic Drainage Therapy exclusively to female clients. This reflects the hands-on nature of the treatment and our approach to client comfort, privacy and professional treatment boundaries.

Clients must be at least 18 years of age to independently book and undergo treatment. Kaya may, at its discretion and subject to suitability, accept a client aged 16–17 years where written consent from a parent or legal guardian has been provided and the client is accompanied by a parent, legal guardian or responsible adult.

Kaya reserves the right to assess whether Lymphatic Drainage Therapy is appropriate and suitable for an individual client following consultation and health screening. Treatment may be modified, postponed or declined where appropriate for health, safety, suitability or professional-boundary reasons.

  1. Health Disclosure & Suitability

Clients must accurately and fully disclose their current health status, relevant medical history, medications, allergies, pregnancy status and any recent illness, injury, surgery or medical procedure before treatment.

Lymphatic Drainage Therapy may not be suitable for every client. Where a practitioner identifies a contraindication, health or safety concern, or considers that treatment may not be appropriate, the treatment may be modified, postponed, discontinued or refused. Kaya may recommend that the client obtain advice or clearance from an appropriate registered healthcare professional before proceeding.

Failure to disclose relevant information may result in the appointment being cancelled or the treatment being discontinued. The client must also notify Kaya of relevant health changes before future appointments.

  1. Nature of Treatment, Comfort & Consent

Lymphatic Drainage Therapy is a gentle, hands-on treatment intended to support natural lymphatic flow and fluid movement. Individual experiences and responses vary and no particular outcome is guaranteed.

The practitioner will explain the treatment and may adjust the session according to the client’s comfort, presentation and treatment needs. Appropriate draping will be used and only areas relevant to the agreed treatment will be worked on.

Consent is ongoing throughout the appointment. Clients may ask questions, request that an area not be treated, request a modification, or stop the treatment at any time. If a session is terminated after treatment has commenced, the applicable session fee may still be charged, subject to the Australian Consumer Law.

  1. Pricing, Deposit & Payment

Current treatment prices are displayed on Kaya’s website, Fresha booking page, or quoted at the time of booking.

A 70% non-refundable deposit is required at the time of booking to secure an appointment. The remaining 30% balance must be paid prior to or at the commencement of the scheduled appointment.

Where a client reschedules in accordance with Kaya’s Cancellation, Rescheduling & No-Shows Policy below, the deposit may be transferred as a credit to the rescheduled appointment.

Payments may be accepted by credit/debit card, cash, eligible Kaya gift cards, pre-paid packages, or other approved payment methods. Any applicable card surcharge or payment fee will be disclosed.

Nothing in this section limits any rights or remedies available to clients under the Australian Consumer Law.

 

  1. Cancellation, Rescheduling & No-Shows

Kaya understands that appointments may occasionally need to be changed. As appointment times are reserved specifically for each client, the following conditions apply.

Rescheduling with at least 24 hours’ notice: An appointment may be rescheduled at no additional charge. The existing 70% deposit will be transferred as a credit to the rescheduled appointment.

Rescheduling with less than 24 hours’ notice: The existing deposit will be forfeited, and a new deposit will be required to secure another appointment.

Late Arrival:
Clients are responsible for arriving on time for their scheduled appointment. If a client arrives late, the treatment time will be shortened accordingly to ensure subsequent appointments are not delayed. The full treatment fee will still apply.

If a client arrives 30 minutes or more after the scheduled appointment time, Kaya will be unable to provide the treatment. The appointment will be treated as a late cancellation/no-show, the 70% deposit will be forfeited, and a new deposit will be required to secure another appointment.

Cancellation: Deposits are non-refundable. Where sufficient notice is provided, Kaya may, at its discretion, allow the deposit to be transferred as a credit toward another eligible treatment or future appointment.

Cancellation within 6 hours or failure to attend: If an appointment is cancelled within 6 hours of its scheduled commencement, or the client does not attend the appointment, the deposit will be forfeited. Kaya may also charge the remaining 30% balance of the treatment fee, to the extent permitted by law.

Gift cards and pre-paid packages: Where an appointment is booked using a gift card or pre-paid package, Kaya may deduct the equivalent applicable cancellation, late-rescheduling or no-show amount from the gift card or package entitlement.

Nothing in this section excludes, restricts or modifies any refund, remedy, consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law.

  1. Professional Conduct & Treatment Boundaries

Kaya is committed to maintaining a safe, respectful and professional treatment environment for clients, practitioners and staff.

Clients must behave respectfully toward practitioners and staff at all times. Sexualised, threatening, abusive, discriminatory, intimidating, harassing or otherwise inappropriate behaviour will not be tolerated.

A practitioner may immediately stop a treatment and, where appropriate, ask a client to leave if professional boundaries are breached, consent is withdrawn, reasonable directions are not followed, or the practitioner reasonably considers that continuing the appointment would compromise safety, wellbeing or the professional treatment environment.

Where a session is ended because of the client’s inappropriate conduct, the treatment fee may be retained or charged to the extent permitted by law.

  1. RIGHT TO REFUSE, MODIFY, POSTPONE OR DISCONTINUE TREATMENT

Kaya Colonics & Wellness Centre reserves the right to refuse, modify, postpone or discontinue a particular treatment where reasonably necessary to protect the health, safety, wellbeing, consent or professional boundaries of the client, practitioner, staff or other clients, or where the requested treatment is not appropriate or suitable in the circumstances.

This may include, without limitation, where:

  • a contraindication, undisclosed health issue, illness, injury or other health or safety concern is identified;
  • the practitioner reasonably considers the treatment unsuitable or considers that medical advice or clearance should be obtained before proceeding;
  • the client is intoxicated, impaired, or appears unable to understand the treatment or provide informed consent;
  • the client withdraws consent or consent becomes unclear;
  • the client engages in sexualised, threatening, abusive, discriminatory, harassing, intimidating or otherwise inappropriate conduct;
  • professional treatment boundaries are breached;
  • the client fails to follow reasonable health, hygiene, safety or practitioner directions;
  • the practitioner reasonably considers that continuing the treatment may cause harm or compromise safety or wellbeing;
  • circumstances arise that prevent the treatment from being delivered safely, professionally or in accordance with Kaya’s treatment standards.

Where reasonably practicable, Kaya will explain why a treatment is being modified, postponed, discontinued or refused.

This clause does not give Kaya an unrestricted right to discriminate or refuse a service on a basis prohibited by law. Any decision to refuse, modify, postpone or discontinue treatment will be made consistently with applicable NSW and Commonwealth law, including anti-discrimination law and the Australian Consumer Law.

Where Kaya cannot provide a booked treatment for reasons attributable to Kaya rather than the client’s suitability, conduct or breach of these Terms & Conditions, any applicable refund or other remedy will be provided as required by law.

  1. Risks, Aftercare & Results

Clients acknowledge that individual responses to lymphatic drainage vary. Temporary effects such as tenderness, fatigue, increased urination or changes in how the body feels may occur following treatment.

Clients should follow reasonable before- and after-care guidance provided by the practitioner and seek appropriate medical advice if they experience persistent, severe or concerning symptoms.

Kaya does not guarantee specific therapeutic, cosmetic, weight-loss or health outcomes from Lymphatic Drainage Therapy.

  1. Privacy & Confidentiality

Client information, including health and contact information, will be handled confidentially and in accordance with applicable privacy requirements and Kaya’s privacy practices.

  1. Packages, Gift Cards & Refunds

Any Lymphatic Drainage Therapy package is personal to the client and is non-transferable unless Kaya agrees otherwise. Pre-purchased packages are non-refundable to the extent permitted by law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

  1. Client Responsibility, Acknowledgement of Risk & Liability

Kaya Colonics & Wellness Centre relies on the health and other information provided by the client when assessing suitability for and providing Lymphatic Drainage Therapy. Clients are responsible for providing complete, accurate and current information and for notifying Kaya of any relevant changes before each appointment.

The client acknowledges that Lymphatic Drainage Therapy involves hands-on treatment and that individual responses may vary. While reasonable care will be taken in providing the treatment, the client acknowledges and voluntarily accepts the ordinary and reasonably foreseeable risks associated with the treatment, including temporary tenderness, fatigue, increased urination, changes in fluid movement or other temporary changes in how the body feels.

To the extent permitted by law, the client releases and holds harmless Kaya Colonics & Wellness Centre, its owners, practitioners, employees and contractors from claims, loss, damage, injury, costs or expenses arising from:

  • the client’s failure to disclose, or inaccurate disclosure of, relevant health information, medical history, medications, pregnancy, illness, injury, surgery, allergies or other circumstances relevant to treatment suitability;
  • the client’s failure to follow reasonable practitioner instructions, before- or after-care guidance, health or safety directions;
  • risks or temporary effects inherent in or reasonably associated with Lymphatic Drainage Therapy that occur despite the treatment being provided with appropriate care and skill; or
  • the client’s decision to proceed with treatment after the nature of the treatment, relevant precautions and any identified risks have been explained.

The client acknowledges that no specific therapeutic, cosmetic, weight-loss or health outcome has been promised or guaranteed and that individual results may vary.

This release does not apply to the extent that any loss, damage or injury is caused or contributed to by the negligence, breach of duty, unlawful conduct or other fault of Kaya Colonics & Wellness Centre or its practitioners, employees or contractors.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

  1. Changes to These Terms

Kaya Colonics & Wellness Centre may update these Terms & Conditions from time to time. The terms made available to the client in connection with the booking will apply, subject to applicable law.

  1. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

  1. Client Consent & Declaration

By booking and/or proceeding with Lymphatic Drainage Therapy, I confirm that I have read and understood these Terms & Conditions, have provided accurate and complete health information, and consent to the treatment.

I understand that consent is ongoing and that I may ask for the treatment to be modified or stopped at any time.

I also understand that Kaya Colonics & Wellness Centre may refuse, modify, postpone or discontinue a treatment where reasonably necessary for health, safety, suitability, informed consent, professional-boundary or conduct reasons, subject to applicable law.

  1. Duty to Notify

I agree to notify Kaya Colonics & Wellness Centre of any relevant change to my health, medications, pregnancy status, recent surgery, injury, illness or other circumstances before each future appointment, as such changes may affect my suitability for Lymphatic Drainage Therapy.

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