General Terms & Conditions
These General Terms & Conditions apply to the use of the Kaya Colonics & Wellness Centre website and to bookings, purchases and services provided by Kaya Colonics & Wellness Centre (“Kaya”, “we”, “us” or “our”).
By using our website, making a booking, purchasing a service, package or gift card, or attending an appointment, you agree to these General Terms & Conditions together with any applicable treatment-specific Terms & Conditions and policies.
- Our Services
Kaya Colonics & Wellness Centre provides wellness and complementary health services, which may include Colon Hydrotherapy, Lymphatic Drainage Therapy, Integrative Clinical Nutrition, skin and wellness therapies, and other services offered from time to time.
Individual services may have additional eligibility requirements, contraindications, consent requirements and treatment-specific Terms & Conditions.
Clients are responsible for reviewing the relevant information and Terms & Conditions before booking or proceeding with a treatment.
- Health Information & Treatment Suitability
Clients must provide complete, accurate and current information relevant to the service being requested, including any health information reasonably required to assess treatment suitability.
Clients must inform Kaya of any relevant changes to their health, medications, pregnancy status, recent surgery, illness, injury or other circumstances before treatment.
Kaya and its practitioners reserve the right to modify, postpone, discontinue or decline a treatment where reasonably necessary for health, safety, suitability, informed consent or professional-boundary reasons.
Where appropriate, a client may be advised to seek medical advice or clearance from an appropriate registered healthcare professional before proceeding.
- Bookings & Appointments
Appointments are subject to availability and are not guaranteed until the applicable booking requirements, including any required deposit, have been completed.
Clients are responsible for ensuring that the information provided when making a booking, including contact details and the service selected, is correct.
Clients should arrive on time for their appointment. Late arrival may result in a shortened treatment or the appointment being unable to proceed, in accordance with the applicable booking or treatment-specific policy.
- Prices, Deposits & Payment
Current prices are displayed on our website, online booking platform or advised at the time of booking.
Kaya may change its prices from time to time. Unless otherwise required by law, the price applicable to a confirmed booking will be the price communicated or displayed in connection with that booking.
A deposit may be required to secure an appointment. The amount and applicable deposit, cancellation, rescheduling and no-show conditions will be disclosed during the booking process or in the relevant treatment-specific Terms & Conditions.
Payment of any outstanding balance is required in accordance with the applicable booking conditions.
- Cancellations, Rescheduling, Late Arrivals & No-Shows
Cancellation, rescheduling, late-arrival and no-show conditions may vary depending on the service booked.
Clients should review the applicable conditions before confirming their appointment. Deposits, booking credits, cancellation fees and other charges will be handled in accordance with the policy disclosed in connection with the booking and any applicable treatment-specific Terms & Conditions.
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
- Client Conduct & Professional Boundaries
Kaya is committed to maintaining a safe, respectful and professional environment for clients, practitioners and staff.
Sexualised, threatening, abusive, discriminatory, harassing, intimidating or otherwise inappropriate behaviour will not be tolerated.
Kaya may refuse, discontinue or terminate an appointment where professional boundaries are breached, consent is withdrawn, reasonable health or safety directions are not followed, or continuing the appointment would reasonably compromise the health, safety or wellbeing of the client, practitioner, staff or other clients.
Where appropriate, a client may be asked to leave the premises.
- Right to Refuse, Modify, Postpone or Discontinue a Service
Kaya reserves the right to refuse, modify, postpone or discontinue a particular service where reasonably necessary for health, safety, suitability, informed consent, professional-boundary or conduct reasons, or where the requested service cannot reasonably or safely be provided.
This does not give Kaya an unrestricted right to discriminate or refuse services on a basis prohibited by law. Decisions will be made consistently with applicable NSW and Commonwealth law.
Where Kaya is unable to provide a booked service for reasons attributable to Kaya rather than the client’s suitability, conduct or breach of these Terms & Conditions, any applicable refund or other remedy will be provided as required by law.
- Gift Cards, Packages & Promotions
Gift cards, pre-paid packages, memberships, promotional offers and discount codes are subject to any specific conditions provided at the time of purchase or promotion.
Unless Kaya agrees otherwise, packages and memberships are personal to the client and may not be transferred to another person.
Promotional offers cannot be combined unless expressly stated and may be subject to eligibility requirements, expiry dates and availability.
Nothing in these Terms & Conditions limits any rights or remedies available under the Australian Consumer Law.
- Treatment Outcomes & Health Information
Individual experiences and outcomes vary. Kaya does not guarantee any particular therapeutic, cosmetic, weight-loss, wellness or health outcome unless expressly required by law.
Information provided on Kaya’s website, social media, marketing materials or by staff for general educational purposes is not intended to replace individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.
Clients experiencing medical symptoms or concerns should seek appropriate medical advice.
- Limitation of Liability
To the extent permitted by law, Kaya is not responsible for loss, harm or injury resulting from a client’s failure to disclose relevant information, provision of inaccurate information, failure to follow reasonable practitioner instructions, or failure to follow applicable before- or after-care guidance.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.
Treatment-specific acknowledgement of risk, consent and liability provisions may also apply to particular services.
- Privacy
Kaya respects the privacy of its clients and website users.
Personal and health information will be collected, used, stored and disclosed in accordance with applicable privacy requirements and Kaya’s Privacy Policy.
Information may be collected where reasonably necessary to manage bookings, communicate with clients, process payments, assess treatment suitability and provide services.
- Website Information
Kaya takes reasonable care to ensure information published on its website is accurate and current. However, website information may be updated from time to time without notice.
Website content is provided for general information and should not be relied upon as a substitute for personalised medical or healthcare advice.
- Intellectual Property
Unless otherwise stated, the content of Kaya’s website—including text, branding, graphics, photographs, videos and other materials—is owned by or licensed to Kaya Colonics & Wellness Centre.
Content must not be copied, reproduced, republished, distributed or used for commercial purposes without prior written permission, except where permitted by law.
- Third-Party Platforms & Links
Kaya may use third-party services and platforms for bookings, payments or other functions and may provide links to external websites.
Use of third-party platforms may also be subject to the provider’s own terms and privacy policies. Kaya is not responsible for third-party websites, platforms or content except to the extent required by law.
- Changes to These Terms
Kaya Colonics & Wellness Centre may update these General Terms & Conditions from time to time.
The version applicable to a booking or purchase will be the version made available in connection with that transaction, subject to applicable law.
- Governing Law
These General Terms & Conditions are governed by the laws of New South Wales, Australia.
- Treatment-Specific Terms & Conditions
Certain treatments and professional services are subject to additional Terms & conditions. Please review the applicable terms before booking or proceeding with a service.
Colon Hydrotherapy – Terms & Conditions
Lymphatic Drainage Therapy – Terms & Conditions
Clinical Nutrition – Terms & Conditions
Skin Therapy – Terms & Conditions
Where treatment-specific or service-specific Terms & Conditions apply, they must be read together with these General Terms & Conditions. If there is any inconsistency concerning a particular treatment or professional service, the applicable treatment-specific or service-specific Terms & Conditions will apply to that treatment or service, subject to applicable law.